Fix My Street

Use FixMyStreet to report, view, or discuss local problems such as graffiti, fly tipping, broken paving slabs, or street lighting.

Enter a nearby UK postcode, or street name and area and then click Go.

Fix My Transport

You can use FixMyTransport to contact any transport operator in the UK – they’ll send your message direct to their Customer Services department and put it online, too. That way, others can read your problems, and offer support and advice.

You can report a problem with a bus stop such as poor facilities or accessibility, missing timetables, dirt or litter. You can also report a problem with a journey or route such as overcrowding, late buses or trains, fare and ticket problems.


Gas leak – Call the National Gas Service Emergency Line on 0800 111 999 to report a suspected gas leak. They’ll sort out the problem and tell you what to do to stay safe.

Water leak – If you’ve spotted a leak (in the North West of England) coming from the road or footpath you can complete a form online or if you prefer you can call the Leakline on 0800 330033. You can check the status of water problems online or call  0345 6723 723

Loss of electrical supply – call free on 105 to report power outages and get the latest status of a power cut. You can also register for text messages to advise you of power cuts and the ongoing status of a power cut. You can also check online –

TV & Radio Reception – use the Transmitter Checker at to see if there are transmitter issues.

Crime & policing

There are four main ways that you can report a crime:-

  • If it is an emergency situation such as a life or death situation or the crime is in progress, dial 999;
  • If it is a non-emergency situation, you can report this by calling 101 and speak to a Communications Operator;
  • Contact your local Neighbourhood Policing Team.
  • Visit your local police station.

View the crime map for the Lower Lune Valley and Caton

View detailed crime statistics for the Lower Lune Valley and Caton

Refuse collection

Lancaster City Council are responsible for household waste and recycling. Details of household waste and recycling service, bin collection dates, missed bins, bulky waste, what you can recycle and where, and what to put in each of your bins can be found here or you can call customer services on 01524 582491.

Other matters

The Parish Council works on your behalf. The Parish Clerk or Council may be able to assist with anything not previously mentioned.